Lazydays RV is looking for experienced Customer Care Specialists to join our growing team! 

Summary: Responsible for the organization and coordination of Sales office operations and resources to facilitate organizational effectiveness and efficiency.

Why our Teammates Choose Lazydays:

• Paid training
• The Best Dealership Facilities in the Area
• Competitive health and wellness benefits
• Paid vacation (yes, we are in the recreational sales and service industry)
• Employee Stock Purchase Plan (ESPP)
• Fun work environment (really it is!)
• Growth opportunities- the growth of our teammates preserves our culture!
• Sponsorships in our local communities—ways for you to get involved
• Paid OEM Training

Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• All duties for CCS1
• All duties for DOD Coordinator
• Review of all pending sales opportunities
• Process paperwork for retail units
• Cashier retail unit, cash deposits and payments
• Review delivery tickets with customers as required
• Meet and Greet customers in the department
• Handle incoming calls and customer request as necessary
• Create, add, review, pre-invoice & invoice repair orders
• Reconciliation of accounts, cash drawers
• Schedule/Confirm day of delivery appointments promptly and accurately based on company guidelines
• Perform all essential opening and closing duties

Additional responsibilities and duties as requested

QUALIFICATIONS & EXPERIENCE:

• At least 2 years customer service experience
• Cash handling experience
• Excellent customer service skills
• Excellent communication skills
• Excellent time management skills
• Must have good interpersonal skills
• Ability to read, write, and comprehend English
• Dependable & Detail Oriented
• Ability to multi-task and re-prioritize as needed
• Ability to operate Windows environment & programs (Word, Excel, Outlook, etc.)
• Knowledge of company software
• Ability to remain calm in a fast-paced, stressful environmentAbility to work 8 AM – 8 PM Sunday – Saturday (hours will vary)
• Accurate typing skills, 35 words per minute or more
• High School Diploma or equivalent
• Flexibility to cover changing work schedules as needed