SUMMARY:  As an RV Delivery Advisor, you will be responsible for providing exceptional customer service and guidance to customers who are purchasing recreational vehicles (RVs). You will play a crucial role in ensuring a smooth and positive experience for customers by assisting them throughout the RV selection and delivery process. Your in-depth knowledge of different types of RVs, features, and functionality will be essential in helping customers make informed decisions that align with their needs and preferences.

Why our Delivery Advisors Choose Lazydays:

• Aggressive performance Based Pay Plans
• Paid training
• The Best Dealership Facilities in the Area
• Competitive health and wellness benefits
• Paid vacation (yes, we are in the recreational sales and service industry)
• Employee Stock Purchase Plan (ESPP)
• Fun work environment (really it is!)
• Growth opportunities
• Cool sponsorships in our local communities—ways for you to get involved
• Paid OEM Training

ESSENTIAL JOB FUNCTIONS: 

• Engage with customers both in-person and over the phone to understand their RV requirements, preferences, and budget.
• Act as a knowledgeable resource, answering questions about various RV models, brands, features, and options.
• Stay up-to-date with the latest trends, technologies, and innovations in the RV industry.
• Develop a deep understanding of the features, capabilities, and benefits of different RV models, from motorhomes to travel trailers.
• Collaborate with the sales team to ensure a seamless transition from the selection phase to the purchasing phase.
• Provide relevant information and insights to assist customers in making informed purchase decisions.
• Coordinate the delivery of purchased RVs, ensuring they are prepared, inspected, and ready for customer handover.
• Ensure the RV is clean, functional, and meets the customer's expectations prior to delivery.
• Conduct post-delivery follow-up with customers to address any questions or concerns they may have.
• Complete WeOwes and offer a warm hand off to Retail Advisors.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent; some college education preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and approachable demeanor.
• In-depth knowledge of RV types, brands, features, and industry trends.
• Technical aptitude to understand and explain RV systems and operations.
• Ability to adapt to a fast-paced, dynamic work environment.
• Attention to detail and strong organizational skills.
• Proficiency in using computer systems and software for documentation and communication.